As a delivery company, you might have received complaints from your customers about deliveries that were late. If you are curious to understand what caused the delay - what was the exact route the driver followed or at which times the vehicle stopped during the round - you can now easily access all this information in the round view.
- Required pre-configuration: Administration > Admin > Tracking > Toggle Enable tracking (only accessible to admins)
- Optional configuration: Administration > Platform > General > Mobile app Toggle Prevent driver from using the app without Geolocation (accessible to platform managers)
❗ Collecting reliable information can only be done if drivers keep the app open (in the background) at all times during the round.
- Where to view the information?
- Proposed route
- Raw tracking
- Driver’s speed time chart
1. Where to view the information?
You can access this information by opening the round in the round view and clicking on the Map. Then click on the View button, in the top-right corner of the map.
You will be presented with three options: Proposed, Raw tracking, and Driver’s speed time chart
2. Proposed route
This is the most efficient route that was suggested by Urbantz as a result of the optimization.
3. Raw tracking
This view shows the actual route the driver took.
When selecting it, the raw tracking route will appear on the map in a different color, (e.g.: purple), allowing you to see in which way the actual route differs from the route that was initially suggested by Urbantz.
If the two routes overlap, the colour of the route will remain the one of the originally proposed route.
By zooming in on the map, you will see arrows on the routes: they indicate in which direction the vehicle was moving on that particular route. In other words, you can see if the driver was departing from the hub or returning.
4. Driver’s speed time chart
When selecting this view, a graph will appear below the map, showing the speed of the vehicle at different moments in time during the round.
You can move along the graph and place your cursor on any moment of the round to see what the exact speed of the vehicle was.
Thanks to this view, you can see when the driver stopped (speed = 0) and understand if the stop corresponds with delivery/pick-up or not. When pointing or clicking on a specific point on the graph, a gray round icon will appear on the map, indicating the driver's exact location at that moment in time.
❗ If the driver signs out of the application during a round delivery, it can lead to loss of tracking information, as the information might have fully not synced with the Urbantz server.