Platform Toggles for MOBILE APP – URBANTZ | SUPPORT

In this article, we review the toggles available at the platform level that impact the mobile application.

All options introduced below can be activated in the administrative section of the platform (Administration > Platform > General > MOBILE APP).

Here’s a table with each feature and its description:

Feature	Description
Force driver to enter confirmation text when starting a round with incomplete preparation	The driver must input a text to force the start of the round if not all items are prepared. Missing tasks/items will be marked as “missing” and removed from the round, triggering a real-time recalculation.
Prevent the driver from closing the round if there are still ongoing tasks	The driver cannot close the round if tasks are incomplete. If this is disabled, the driver can close the round at any time but must provide a reason for non-delivery.
Allow the driver to resequence his round’s tasks	The driver can update the task sequence within a round. If a time-window violation occurs, a warning will be displayed.
Allow the driver to receive or transfer tasks to another round	Two drivers can transfer tasks between them by scanning the task and pairing via a QR code.
Force the driver to deliver following the sequence	Once the round started, the driver has to follow the predefined task sequence and cannot proceed to the next task until the current one is completed.
Allow the driver to create a new item and assign a barcode to it	If the driver scans an unknown barcode during preparation, they can create a new item and associate it with a task.
Allow the driver to mark products as rejected by the recipient on delivery	During delivery, the driver can reject specific products from a task.
Allow the driver to create rounds from the mobile application	The driver can create a round via the “My Mission” page by scanning items linked to tasks they want to include.
Allow the driver to mark an item as damaged and take a picture of the parcel at the preparation	The driver can mark an item as damaged and take a picture during round preparation.
Allow the driver to reject an item at preparation	The driver can reject an item during the round preparation phase.
Allow the driver to start the preparation of the round days in advance	The driver can begin round preparation days before the scheduled date. If disabled, preparation can only start on the round day.
Enable driver timesheet	The driver can start their day, pause, restart, and finish, tracking work time.
Allow the driver to select an available round	The driver can browse all hubs and assign an available round to themselves.
Allow the driver to select multiple rounds in the same day	The driver can select and allocate multiple rounds for the same day.
Allow the driver to select future rounds (max 7 days in advance)	The driver can assign rounds up to 7 days in advance.
Allow the driver to pick up items during his round	The driver can create a pickup task during delivery by scanning or manual input.
Allow the driver to return delivery assets	The driver has the ability to return delivery assets.
Allow the driver to drop delivery assets	The driver has the ability to drop delivery assets.
Warn drivers if there are pending items before proceeding to the next step	The driver is warned if some items are not ready yet during preparation.
Ask driver to validate address when forcing onsite	If the driver is not at the geolocated address, they must confirm whether to proceed or update their location.
Allow the driver to scan the taskID barcode to select the task to deliver/pick-up	The driver can scan the taskID barcode/QR code to retrieve the associated task instead of following the predefined sequence. The idea is basically to use this scan to locate the task that must be completed without searching in the task list. => QR codes and barcodes can be used simultaneously on the same platform. They might not be displayed on the UI but the driver can always scan them via the Mobile Phone.

notes:

For the setting to "Allow the driver to pick up items during his round," one or multiple tasks can be created, depending on the behavior the driver applies:

If the driver scans all the barcodes and then presses 'Return items', then only one task will be created, containing all the scanned items inside
If the driver scans an item and then presses the 'Return items' button, then a new task containing only one item (that has the scanned barcode) will be created for each scan performed

Additional details:

Show progression per item type when scanning

In order to make scanning easier for the dispatcher, you can choose to display the number of items that have already been scanned. That way, keeping an overview of what was and what still has to be scanned is simple.

Display original ETA to the driver

To give drivers a better view of their progress in a round, the calculated ETA can be added to the task overview.

That way drivers know if they are in advance, on time, or delayed compared to the calculated ETA.

Allow the driver to create rounds from the mobile application

We dedicated an entire article to this very useful option, that can help you speed up your delivery process and that can help out if no dispatcher is available to create rounds. You can find it here:

How to create rounds as a driver

Allow the driver to mark an item as damaged and take (a) picture(s) of the parcel during preparation

If you transport goods for another company, it surely already happened to you that one or more items arrived at your hub in a very bad state.

In such situations, we recommend using the option mentioned above, as it will allow drivers to document the item state during preparation. Items can be marked as damaged and it's possible to take pictures.

Afterward, the driver takes the damaged item(s) with them on his round to present it to the recipient. When receiving the delivery, the recipient can decide if it is rejected, rejected (partially) or accepted.

Please note: to use this option you need to activate the barcode scan during the preparation (Flows > tab REQUIRES > REQUIRES FOR DELIVERY TASKS > AT PREPARATION)

Allow the driver to reject an item at preparation

This option is useful in at least two different situations:

- If a delivery contains one or more items that are heavily damaged and can’t get delivered in that state.

- If you want to retrieve a delivery from a round at the very last minute because the recipient informed you that he/she is not available to receive the delivery.

If a driver rejects an item or an entire delivery, it stays at the hub to be taken care of separately or to be returned to the sender.

Please note: To use this option you need to activate the barcode scan during the preparation (Flows > tab REQUIRES > REQUIRES FOR DELIVERY TASKS > AT PREPARATION)

Allow the driver to start the round preparation days in advance

In some cases, it can be useful to prepare rounds one or more days in advance. If this toggle is activated, the preparation of a round can be done in advance by the driver. The preparation is carried out as usual however it won’t be possible to start the round until the day of delivery.

Allow the driver to select an available round

If you enable this option, your drivers can see all rounds of a hub that are not yet assigned to a driver and choose one amongst them. A short overview of the round will be displayed to allow the driver to choose a round. Once a round is chosen, the driver can't change to another round.

As a driver, you open the mobile application and look at your round. If no round has been allocated, you can click on the "Select Round" button in the middle of the screen. In the next window, you will see the option to select an available hub.
You choose your hub (here "HUB ATOMIUM") and will be able to see the rounds that are available
You can click on each round to get a short overview and you can confirm your selection. Please be aware that once a round is selected it can’t be changed anymore.

Allow the driver to select future rounds (max 7 days in advance)

If this option is activated, drivers can assign themselves rounds for a few days in advance (7 days advance maximum). This option can help you in planning and reviewing the driver’s workload and preparing rounds in advance.

Allow the driver to pick up items during his round

In the mobile app, drivers can now create pick-up tasks for returned boxes or other empty goods that have to be brought back to the hub.

This can be done by clicking on the "Return Items" button and then either scanning a barcode or manually entering information. Item type and name are optional if a barcode is scanned.

After confirmation, the new item appears in the items list. Other items can be added the same way and existing items can be edited or deleted.

Once all items are created, the pick-up can be finalized.

The newly created task (pickup) is immediately added to the current round and gets the PICKED_UP status once all items are scanned and the driver validated its/their creation. The pick-up(s) will have the same task ID as the delivery.

In case some goods have to be added, a new pick-up can be created by the driver. There can be as many pick-ups as necessary.