How to personalise your Tracking Page (Recipient Portal) ?

The recipient portal, or Track&Trace page or Tracking Page, is a web page exposed to the end customer (or recipient) to share critical delivery information. The page is configurable and can be branded for each of our customers.

Important: The tracking link will only be visible to recipients if you include it in your automatic e-mail or SMS notifications.

The configuration of the tracking page is done in the Administration tab ( Platform > Branding > External).

Overview:

1. Personalization
2. Examples
3. Specifications for your images
4. Branding for several senders
5. Additional options
   • Time slot selection for scheduled deliveries 
   • updating delivery instructions
   • surveys

1. Personalization

You can brand your tracking pages by adding your logo, a background image as well as a secondary image. The secondary image can be useful to display information on your company or special offers.

You can define four main colors for the tracking page; two for the background and two for the texts (use the hexadecimal code eg. #03A9F4).

If you chose one background color instead of a background image, the background will be monochrome. If you select two colors, there will be a gradient.

Tip: Define a primary background color even if you use a background image, as this color will be the tracking page's background if opened on a mobile device. We recommend using a color that matches with your logo.

The main text color will be displayed everywhere, except where the status of a delivery is shown. The secondary color highlights the real-time tracking information on the delivery.

If you want to add your contact details to be reachable for the recipients, you can add them here. You can also define the moment from which on the real-time map will be visible on the tracking page.

You can select to display the ETA on the tracking page or a time-window.

Click on Preview at the very bottom of the page to preview the tracking page that you just configured

2. Examples

• Tracking page as it is displayed on a computer

3. Specifications for your images

• Background image

Landscape format. All sizes are accepted but the larger the image, the sharper the visual. The minimum width we recommend is 1024 pixels.

• Secondary image

Portrait format. We recommend a minimum width of 300 pixels.

• Logo

We recommend a minimum height of 150 pixels.

4. Branding for several senders

If you work for one or more senders, you can personalize the tracking page for each of them.

When selecting a sender in your sender list (Administration > Platform > Sender) you will see the same options as those mentioned above.

5. Additional options

• If you use our Planning feature, allowing recipients to schedule their delivery, the time slot selection will take place on the tracking page. For additional information, please see How can recipients schedule a delivery?
   
• It is possible to configure for the recipient of a delivery to add additional delivery instructions on the tracking page, even if the delivery is already ongoing.

This information will be visible in the mobile app for the driver, as well as in the task on the web platform.

• You can also collect recipients' feedback via surveys on the tracking page.

In the example shown below, we asked for two ratings using stars and we asked an open question about the delivery.

The questions can be entirely personalized once the initial setup is done by your Customer Success Manager.

You can also disable the live map in the recipient portal, giving you full control over what delivery information your customers see, serving sensitive deliveries, high-security operations, or business models where driver anonymity matters, while still keeping recipients informed with ETAs and status updates.
 

The two additional options need to be activated by your Customer Success Manager.

FAQ

Q: Can the customer leave several reviews on the tracking page?

A: Normally, the tracking page offers one survey inside the tracking page. However, additional surveys can be set up through Metadata.

Q: For how long is the tracking page available after task completion?

A: The tracking page is available for 1 month after the task's completion, after which accessing the tracking page link will show a message similar to the one below