How to use the advanced functionalities of the mobile app? – URBANTZ | SUPPORT

This article explains how the mobile app can be customized to fit your company's needs.

If you first want to have a general overview of the mobile app, you can have a look at our introduction article: How to use the mobile app as a driver

Overview:

Barcode Scan
Customer Signature
Comment
Photo
On-Site
Set up

1. Barcode Scan

With the barcode scan, it is possible to make sure that the right parcel is being delivered to the right place.

The delivery process is the same as the usual one, but when the delivery is validated, the barcode scanning feature will be prompted.

Once the parcel's barcode is scanned, it will be compared to the barcode that is saved in the database. If the barcodes match, the delivery can be finalized. If not, the app shows a message indicating that the wrong parcel has been scanned.

UPDATE: Faster Barcode Scanning for Metadata in the Mobile App

What's changing

Based on customer feedback, we improved how barcodes are scanned or entered for metadata fields in the mobile app.

Previous process

Before, adding a code required several steps for each barcode:

Tap the barcode button to enter scanning mode
Tap the pencil icon to open the scan/enter dialog
Scan the barcode (or manually type it in)
Tap Confirm to finish

Because this sequence repeats for every single barcode, it becomes time-consuming when multiple barcodes need to be scanned. We listened and implemented a new approach.

What's improving

The updated flow introduces two clear modes: scan by camera and enter manually. Key changes:

Users no longer need to tap the barcode button to enter scanning mode.
After each barcode is scanned or entered, the user stays on the same screen and can immediately continue with the next one, with no repeated navigation in and out of a dialog.
Any other metadata fields on the screen are automatically pushed further down each time a new barcode is added, keeping the barcode list visible and accessible at the top.

This mirrors the UX improvement already made to the manual barcode entry process in the Preparation screen for drivers.

See the new workflow below:

Why it matters

This drastically speeds up metadata barcode entry for your operations for all multiple barcode tasks, making your teams more efficient.

2. Customer Signature

When this feature is activated, the customer needs to sign as proof of delivery. That way, you know that the parcel has been delivered and accepted by the customer (or someone else).

There is also the possibility to activate a similar feature that requires the customer to add a comment: "Customer commented signature". The comment can be interesting to collect qualitative information about the delivery.

3. Comment

The comment feature is similar to the customer signature feature, with the difference that the customer and the driver will be able to write anything regarding the delivery process or the parcel itself.

4. Photo

This feature requires you to take a picture as proof of delivery. During validation, the camera logo will appear on the screen. A click on "take a picture" opens the camera and a picture can be saved.

5. On-Site

This feature can be helpful for drivers to make sure that they are at the right location. If the GPS notices that a driver is not at the right place ( > 100m difference), the app will show a message to indicate that there is a difference between the coordinates where the GPS locates him and the coordinates of the delivery address.

As it is a reminder, the driver will be able to continue anyway, if he is at the right location or cancel it to check the map again and to see where he has to go.

6. Set up

If you, as a Platform Manager, want to set up one or more of the above mentioned features for your delivery process, you need to:

Click on Administration
Choose the Flow you want to apply the changes on
Click on the tab "Requires"
Select one or more of the options that you want to use
Click on Save