Performance optimization is crucial for ensuring your Urbantz platform operates efficiently, especially during peak delivery periods. This guide provides practical steps to identify, troubleshoot, and resolve common performance issues you might encounter.
Common Performance Issues and Their Symptoms
Round editor slowness
- Delays when creating or modifying rounds
- Optimization processes taking longer than usual
Dashboard loading issues
- Slow loading of the dashboards
- Delays in displaying real-time driver locations
- Timeout errors when accessing large datasets
Task management delays
- Slow response when filtering or searching tasks
- Delays when performing bulk updates
Troubleshooting Steps
1. Check Your Internet Connection
Before diving into platform-specific issues, ensure your internet connection is stable and has sufficient bandwidth:
- Run a speed test on sites like fast to verify your connection meets the minimum requirements
- Check if other users on the same network are experiencing similar issues
- Try accessing the platform from a different network if possible
2. Optimize Your Browser
Browser-related issues can significantly impact performance:
- Clear your browser cache and cookies
- Disable unnecessary browser extensions
- Rely on a supported browser (Google Chrome)
- Ensure your browser is updated to the latest version
3. Manage Data Volume
Large data volumes can impact performance:
- Apply appropriate data filters to limit the data being loaded
- Use specific filters rather than loading all data simultaneously
4. Optimize Round Planning
Efficient round planning can prevent performance bottlenecks:
- Avoid creating excessively large rounds (consider splitting them)
- Plan optimization processes during off-peak hours if possible
5. Monitor System Resources
When using the mobile app:
- Ensure your device has sufficient memory and processing power
- Close unnecessary applications running in the background
When to Contact Support
If you've tried the troubleshooting steps above and still experience performance issues, contact Urbantz Support sharing the following information:
- Which users are affected (one person, everyone, specific profiles)
- An attachment containing the speed test results for the affected device(s)
- The exact time frame when the issue occurred
- In which part of the application the issue occurs (throughout, certain screens, etc)
- Any error messages displayed
- Screenshots or screen recordings are useful if available
By following these guidelines, you can ensure your Urbantz platform operates at peak efficiency, providing a smooth experience.