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Address Book

Zineb Akki
Updated

The address book is an automated geocoding optimization feature that significantly improves delivery efficiency while reducing operational costs.
Understanding its functionality and best practices is essential for optimal fleet management.

What the Address Book Does

Automatic Address Storage: When tasks are created, successfully geocoded addresses are automatically saved with their coordinates. This creates a growing database of verified locations.

Smart Reuse: Future tasks using identical address strings instantly retrieve saved coordinates, eliminating redundant geocoding API calls.

Cost and Performance Benefits:

  • Reduces geocoding API usage and associated costs
  • Speeds up task creation and route optimization
  • Minimizes repeated address correction efforts
  • Improves overall system performance

Critical Limitations to Understand

Always Active: The address book operates continuously and cannot be disabled - every successful geocoding result is automatically stored.

Permanent Storage: Once an address is geocoded and stored, those coordinates will be used for all future identical address strings.

String Matching: The system matches addresses exactly as entered - even minor variations (abbreviations, spacing, punctuation) create separate entries.

Best Practices for Optimal Results

Prevent Address Book Corruption

Standardize Address Formats:

  • Use complete street names (avoid abbreviations like "St" vs "Street")
  • Include full postal codes and country codes
  • Maintain consistent formatting across your organization

Verify Before Saving:

  • Check coordinates on a map before confirming task creation
  • Train staff to recognize and correct obvious geocoding errors immediately

Quality Control Processes:

  • Create standardized address formats for your most common locations

Monitor and Identify Issues

Track Performance Indicators:

  • Monitor delivery success rates by address
  • Review driver feedback about location accuracy
  • Analyze geocoding exception reports for patterns

Proactive Problem Detection:

  • Identify addresses with recurring delivery failures
  • Monitor customer complaints about wrong delivery locations
  • Track addresses requiring frequent manual corrections

For detailed geocoding troubleshooting: Preventing and Resolving Geocoding Issues in Urbantz

Advanced Optimization Strategies

Address Standardization: Develop internal guidelines for address formatting to ensure consistency across all users and integrations.

Training Programs: Perform regular training sessions for staff on address entry best practices and the implications of the address book system.

Integration Considerations: When integrating with external systems, ensure address formats are standardized before data reaches Urbantz.

Getting Support

When contacting Urbantz Support about address book issues, provide:

  • Specific task IDs showing the problem
  • Exact address strings being used
  • Coordinates of incorrect locations
  • Screenshots of delivery failures or driver feedback

Remember: The address book is a powerful efficiency tool, but its permanent nature means prevention is always better than correction. Invest time in proper address standardization and staff training to maximize its benefits.

In-depth resources

For comprehensive geocoding troubleshooting and address book optimization:

Need help?

Contact Urbantz Support with specific task IDs and coordinates for address book issues.

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