How to read the platform logs?

Overview:

1. The Logs section
2. The available data

The Logs section

When you are troubleshooting an issue on your platform, one of the tools at your disposal is the section called "Logs" (Administration > Logs):

In this section, you will find a record of certain events that occurred on your platform. They are of different types and they are in chronological order. You can sort through these records to find information that may help you troubleshoot an issue.
Once you believe that you have found a record that is related to what you are investigating, you will notice that some records (the ones in boldface) can be expanded to obtain additional information:

The available data

In the logs section, you have 5 columns and the first two can be filtered.

They are Time, Type, ID, User and Message.

Time: The timestamp of the event. You can filter the results by clicking on the header.

Type: The event type. You can filter the results by clicking on the header and selecting the relevant event types.

ID: The ID of the event (in case of a task). This column cannot be filtered.

User: The user account that triggered the event. It can be an account associated with a person or a system account. This column cannot be filtered.

Message: A short description of what happened in the event. This column cannot be filtered.