How to replan (reschedule) a task ?

A task can be rescheduled manually or automatically. To allow automatic rescheduling, the task should have the status “Delivery Failed”. This option has to be enabled in the flow configuration.

Overview:

1. Reschedule a task manually
2. Reschedule a task automatically

Reschedule a task manually

1. Open the details of the task. If the task is set to “Delivery failed” you will see a “REPLAN” button.

2. In the rescheduling pop-up, you can define the date and time window when the task needs to be delivered again. Click on “REPLAN".

3. The task is now rescheduled. You can see the rescheduled task and the changes in the status in the task history details.

The rescheduled tasks will be invoiced like new tasks set up in the system. 

Reschedule a task automatically

It is also possible to activate automatic rescheduling of tasks.

By default, all the tasks with the “Delivery failed” status will be automatically rescheduled for the day after and in the same time window. If you defined this option of course in the settings of your workflow.

This option can be activated by your contact person at Urbantz or support.  

FAQ

•  If the task has failed to deliver and is rescheduled, does the Urbantz Internal Identifier for the task change?

In the event of a failed delivery with rescheduling, the Urbantz Internal Identifier does not change. The task is simply rescheduled and not re-announced, therefore it retains the same identifier.

• If the task gets reannounced, does the Urbantz Internal Identifier change?

In the event that a task is re-announced, the Urbantz Internal Identifier changes, because a re-announcement generates a new task, and, therefore a new internal identifier.

• Can I replan a task that is still an ongoing round?

Yes, dispatchers can now replan a failed task immediately, while the round is still in progress. As soon as a task is marked as failed, it becomes available for replanning with no need to wait for the round to close. It can be reassigned, rescheduled, or handled through the standard replan flow, just as it would be after round completion.
The rest of the round continues unaffected: the driver carries on with the remaining stops, while the dispatching team regains full control over the failed task in parallel.