What are the different statuses of a pickup or delivery? – URBANTZ | SUPPORT

Here we describe the individual statuses of pickups and deliveries in a round.

Overview

1. Pickup statuses

Different statuses of a pickup task can be found in the tasks, rounds, and dashboard sections.

Pending: The pickup has not been done yet.
Picked up: All the items in a task have been picked up.
Partially picked up: Only a part of the items in tasks have been picked up.
Pickup failed: The task could not be picked up.
Transferred: The task has been picked up and transferred. This is used when the task is stored in a different warehouse when it cannot be delivered straight away.

You can find the legend in the task section.

In this section, we will explain the different statuses of a delivery task.

Pending: The task requires some other action to be executed (assignation to a round, dispatch, needs to be picked up...)
Received: All the items of the task have been "received" but the task is not in a round yet.
Partially received: Only a part of the items of the task have been "received" but the task is not in a round yet.
Arrived: All the items of the task have been dispatched.
Partially arrived: Only a part of the items of the task have been dispatched.
Prepared: The driver has prepared all of the items of the task.
Partially prepared: The driver has only prepared a part of the items of the task.
In delivery: The driver started his round.
Ready to collect: The task is available at the collection point to be collected by the recipient.
Delivered: Every item of the task has been delivered.
Partially delivered: Only some items of the task were delivered.
Delivery failed: The task could not be completed.
Returned: The task could not be delivered and has been returned.
Missing: The task is missing, meaning that it has been lost.

You can find the legend in the task section.